Frequently Asked Questions


Customer Service

EMAIL: hello@plum-collective.com
 

Terms & Conditions

Payment: 

We accept all major credit cards for our Impulse Collection. Additionally, paypal and personal/business checks for The Featured Collection. All checks will be held 8 days prior to shipping.

Shipping:

Plum Collective is not responsible for the packaging, shipment or insurance of items in our " Featured Collection ". We will make every effort to assist in helping with arrangements. All shipping will be arranged by client and approved by Plum Collective.

We strive to accurately describe all pieces from the Collective. Please keep in mind that these items are "vintage" and will show slight signs of wear that are consistent with normal use and age. We are more than happy to provide a complete condition report on requested items if you feel what we provided is not sufficient. Please call or email if you need more information. 

For International shipping, please email for quotes.

Returns:

No returns. Please thoroughly read description of items and request further detailed photos if needed. We will consider a store credit if we determine that an item has been misrepresented.

Blog Disclaimer:

We make every effort to credit photos that are not taken by us and we love giving credit where credit is due. These photos are collected from different public sources and are copyright of the respective artists. If you know credit for photos that we do not, please let us know! If you are the respective owner please let us know and, we will credit or remove accordingly.  


Privacy Statement


What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
 
Any of the information we collect from you may be used in one of the following ways:
Your information helps us to better respond to your individual needs.
To personalize your experience.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.